Reservation Terms and Conditions

Hotel Reservations

Methods of Reservation

You can use one of the following methods to reserve a hotel in Saint Petersburg:

• Fill in and transmit a reservation form on our website. To do so, use the «Reservations» link on the chosen hotel's page.
• Send a reservation request by email: info@saint-petersburg-hotels.com
• Send a reservation request by fax: + 7 (812) 233-8283 (for Moscow: +7 (495) 649-8328)
• Make a reservation over the telephone: +7 (812) 309-5760 (for Moscow: +7 (495) 505-6325)

Payment Terms

A reservation and full payment of hotel accommodation should be completed no less than 7 work-days before arrival date or commencement of services. To make a reservation less than 7 days before arrival date, contact us.

These terms apply to the period from May 1 to September 30 (high season).

Forms of Payment

We welcome payment by any of the following methods:

• Bank transfer
• Credit card
• Cash
• Check (for USA)

If payment is made by bank transfer, a bank service fee of 20 USD applies. Note that all bank charges on money transfers are to be paid by the sender.

Information Needed for Hotel Reservations

To make a reservation by phone or fax, please, provide us with the following information:

• Full name
• Arrival date and departure date
• Hotel name
• Type of room
• Number of guests
• Form of payment
• Company name
• Additional services (airline tickets, transportation, etc.)

Cancellation and Change Policy

All changes and additions to your reservation request should be made in written and sent us by fax +7 (812) 2338283 (for Moscow: +7 (495) 649-8328) or email. To avoid misunderstanding of any sort, it is necessary to have a confirmation from our staff.

We operate a cancellation policy and reserve the right to charge the equivalent of one night's accommodation for any cancellations received less than 7 days before arrival date or in the event of a no show.

These terms apply to the period from May 1 to September 30 (high season).

Airline Ticket Reservations

Airlines and Commission Fees

Optima Tours reserves and issues airline tickets for most international and Russian airlines. Owing to our specialty, we can provide you with consolidator fares for the world's major airlines.

No commission fees apply:

• For tickets issued for such international airlines as Air France, Finnair, KLM, SAS, LOT, Lufthansa, British Airways, Austrian Airlines, Malev, Olympic Airways, Air Malta, and others.
• For tickets issued for Aeroflot Airlines, Pulkovo Airlines, Siberia Airlines, Samara Airlines, Aerosvit, KrasAir, Ural Airlines, Kaliningrad Airlines, Arkhangelsk Airlines, Dalavia, Airline Russia, Belavia, Odessa Air, and others.

A commission fee of 5 USD applies:

• For tickets issued for domestic airlines Air Astana, Tatarstan, and others.

Delivery

To deliver tickets we use express mail delivery services such as FedEx. Note that a delivery service will be charged depending on destination and service used. We will deliver tickets to your home or office after you have fully paid for your tickets.

We can also deliver your tickets free of charge in Saint Petersburg, Russia. Delivery in Saint Petersburg is carried out from 9.30 a.m. to 6.30 p.m. at agreed time. For more information on delivery, contact us.

Forms of Payment

We welcome payment by any of the following methods:

• Bank transfer
• Credit card
• Cash
• Check (for USA)

If payment is made by bank transfer, a bank service fee of 20 USD applies. Note that all bank charges on money transfers are to be paid by the sender.

Terms of Return

Any unused airline tickets can be returned. If you return your ticket at least 24 hours before take-off, no cancellation fees apply.

If you return your ticket less than 24 hours before take-off, the following cancellation fees apply:

• 10% of paid fare — less than 24 hours but more than 3 hours before take-off
• 25% of paid fare — less than 3 hours before take-off and after take-off

Money for the unused ticket can be received during 30 days of take-off date, at the place of purchase. Commission fees, paid at purchase, are not refundable. Note that only original tickets can be returned.

Specific Terms

Airlines can change terms of return for their tickets. For more detailed information on every flight, contact us.

Tour Reservations

Methods of Payment

You can use one of the following methods to reserve a tour to Saint Petersburg:

• Fill in and transmit a reservation form on our website. To do so, use the «Book now» link on the chosen tour's page.
• Send a reservation request by email: info@saint-petersburg-hotels.com
• Send a reservation request by fax: + 7 (812) 233-8283 (for Moscow: +7 (495) 649-8328)
• Make a reservation over the telephone: +7 (812) 309-5760 (for Moscow: +7 (495) 505-6325)

Payment Terms

• A non-refundable deposit of the price of services reserved for the first day is required within 7 calendar days of booking.
• A full payment of a tour should be completed no less than 5 days before commencement of services, provided no other arrangements were made.
• For group tours specific terms and conditions apply, depending upon a number of visitors, hotel accommodation, and season. You can always contact us for more information.

Forms of Payment

We welcome payment by any of the following methods:

• Bank transfer
• Credit card
• Cash
• Check (for USA)

If payment is made by bank transfer, a bank service fee of 20 USD applies. Note that all bank charges on money transfers are to be paid by the sender.

Cancellation Policy

We operate a cancellation policy and reserve the right to charge a cancellation fee for cancellations on the following basis:

• If we receive a cancellation no less than 5 days before commencement of services, you will receive the price of the tour except for a deposit of the price of services reserved for the first day.
• Travelers canceling less than 5 days before commencement of services will receive 50% of the total tour price. At that, a cancellation fee cannot be less than the price of services reserved for the first day.
• When you cancel, the price of some components of a tour cannot be refunded. These components include theater tickets, event tickets, museum admissions, and so on.
• All changes and additions to your reservation request should be made in written and sent us by fax +7 (812) 2338283 (for Moscow: +7 (495) 649-8328) or email. To avoid misunderstanding of any sort, it is necessary to have a confirmation from our staff.