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Reservation Terms and Conditions

Hotel Reservations
Methods of Reservation

You can use one of the following methods to reserve a hotel in Saint Petersburg:

  • Fill in and transmit a reservation form on our website. To do so, use the «Reservations» link on the chosen hotel's page.
  • Send a reservation request by email: info@saint-petersburg-hotels.com
  • Send a reservation request by fax: + 7 (812) 233-8283 (for Moscow: +7 (495) 649-8328)
  • Make a reservation over the telephone: +7 (812) 325-4044 (for Moscow: +7 (495) 505-6325)

Payment Terms

A reservation and full payment of hotel accommodation should be completed no less than 3 work-days before arrival date or commencement of services. To make a reservation less than 3 days before arrival date, contact us.



Forms of Payment

We welcome payment by any of the following methods:

  • Bank transfer
  • Credit card

If payment is made by bank transfer, a bank service fee of 20 USD applies. Note that all bank charges on money transfers are to be paid by the sender.


Information Needed for Hotel Reservations

To make a reservation by phone or fax, please, provide us with the following information:

  • Full name
  • Arrival date and departure date
  • Hotel name
  • Type of room
  • Number of guests
  • Form of payment
  • Additional services (transportation etc.)

Cancellation and Change Policy

All changes and additions to your reservation request should be made in written and sent us by fax +7 (812) 2338283 (for Moscow: +7 (495) 649-8328) or email. To avoid misunderstanding of any sort, it is necessary to have a confirmation from our staff.

We operate a cancellation policy and reserve the right to charge the equivalent of one night's accommodation for any cancellations received less than 3 days before arrival date or in the event of a no show, unless otherwise stated.



Tour Reservations

Methods of Payment

You can use one of the following methods to reserve a tour to Saint Petersburg:

  • Fill in and transmit a reservation form on our website. To do so, use the «Book now» link on the chosen tour's page.
  • Send a reservation request by email: info@saint-petersburg-hotels.com
  • Send a reservation request by fax: + 7 (812) 233-8283
  • Make a reservation over the telephone: +7 (812) 325-4044


Payment Terms
  • A non-refundable deposit of the price of services reserved for the first day is required within 7 calendar days of booking.
  • A full payment of a tour should be completed no less than 5 days before commencement of services, provided no other arrangements were made.
  • For group tours specific terms and conditions apply, depending upon a number of visitors, hotel accommodation, and season. You can always contact us for more information.


Forms of Payment

We welcome payment by any of the following methods:

  • Bank transfer
  • Credit card

If payment is made by bank transfer, a bank service fee of 20 USD applies. Note that all bank charges on money transfers are to be paid by the sender.


Cancellation Policy

We operate a cancellation policy and reserve the right to charge a cancellation fee for cancellations on the following basis:

  • If we receive a cancellation no less than 7 days before commencement of services, no cancellation fee applies. If you cancel less than 7 day but more than 3 days before commencement of services, you will receive the price of the tour except for 30% cancellation fee. In case of cancellation less than 3 days prior commencement of services or no-show the full cost of the services cannot be refunded.
  • When you cancel, the price of some components of a tour cannot be refunded. These components include theater tickets, event tickets, museum admissions, and so on.
  • All changes and additions to your reservation request should be made in written and sent us by fax +7 (812) 2338283 (for Moscow: +7 (495) 649-8328) or email. To avoid misunderstanding of any sort, it is necessary to have a confirmation from our staff.